Enter the username and password your KoolAssist provider gave you.
You land on your admin dashboard.
First time in? Change your password under My → Userinfo right away.
Signing in to the admin panel · narrated
Basics
2 · Your dashboard
The left menu is your home base:
My — your own profile, your devices (MyPeer), address books, tags and login history.
System — everything you manage for your organisation: devices, users, groups and address books.
Each item opens as a tab across the top so you can jump between them.
A quick tour of the panel · narrated
How-to
3 · Add & manage your team
Give each technician their own login so you can see who did what.
Open System → UserManage.
Click Add, then enter a username, email and password.
Set their Status to enabled and save. They can now sign in at /login.
Use the row buttons to edit, reset a password, or disable an account when someone leaves.
Adding a team member · narrated
How-to
4 · Devices & address books
Your address book is the saved list of machines you support, so you don't have to remember IDs.
Open My → AddressBooks (or System → PeerManage for every device on the account).
Add a device by its ID, give it a friendly name, and save.
Connect any time by clicking the device — no need to re-enter the ID.
Building your address book · narrated
How-to
5 · Groups & tags
Keep large device lists tidy:
Tags (My → Tags) — colour-coded labels like Reception or Warehouse. Filter your address book by tag.
Groups (System → GroupManage / DeviceGroupManage) — organise users and devices into groups that share access.
How-to
6 · Share devices with your team
Use a shared address book so your whole team sees the same device list.
In My → AddressBooks, create or open a shared book.
Add the devices, then grant your team members access to that book.
Anyone with access can connect to those devices — no password swapping.
Security
7 · Connection logs
See who connected, when, and to which device.
Open My → LoginLog for sign-in history.
Review connection records to keep an audit trail of remote sessions across your team.
Your plan
8 · Your plan & seats
Your KoolAssist plan includes a set number of seats (team logins) and devices. When you reach your limit, adding another is blocked until a seat is freed or your plan is upgraded.
To add seats or change your plan, contact us and we'll adjust it.
KoolAssist